I went to have an inspection done and shortly there afterwards my car felt different when driving. I called and explained the situation and they wanted to charge me again to have it looked at. I took it elsewhere and was able to find what the issue was without paying an arm and a leg. All these people care about is money!
Thank you for bringing this to our attention. We sincerely apologize for your experience and for the frustration this situation caused. After reviewing your concerns, we agree that this was not handled correctly. If a customer has a concern related to work we previously performed, there should not be a charge simply to inspect and verify that work. Our goal is always to stand behind our services and ensure our customers feel heard and supported. We appreciate you sharing your feedback, as it gives us an opportunity to reinforce our procedures and provide additional training to our team to ensure situations like this are handled appropriately in the future. While we’re disappointed that we fell short of your expectations, we are grateful for the chance to learn from this experience and improve. Thank you again for your honest feedback, and we wish you safe travels moving forward.
- Maplewood Auto Inc